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Privacy Policy

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Effective Date: 20/08/2025
Last Updated: 20/08/2025

ClaimBeacon (“ClaimBeacon,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you interact with our website, services, and communications.

If you have any questions about this Privacy Policy or our data practices, please contact us at:
📧 info@claimbeacon.com
📍 30 N Gould St, STE R, Sheridan, WY 82801

1. Information We Collect

We collect the following categories of information when you use our services:

a) Information You Provide Directly

  • Personal identification details (e.g., name, date of birth, nationality).

  • Contact details (e.g., email address, phone number, mailing address).

  • Flight and travel details (e.g., airline, flight number, booking reference, ticket documents).

  • Payment information (bank details, IBAN, account number) for transferring compensation.

  • Any correspondence with ClaimBeacon (emails, attachments, signed forms such as power of attorney).

b) Information Collected Automatically

  • Device and browser information (IP address, operating system, device identifiers).

  • Usage data (pages visited, referral links, cookies, and similar tracking technologies).

c) Information from Third Parties

  • Airlines, travel agencies, or partners who provide flight and booking data.

  • Legal representatives or regulators where necessary for processing claims.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To evaluate your eligibility for flight compensation claims.

  • To manage and pursue claims against airlines on your behalf.

  • To communicate with you about your claim, including updates and required documents.

  • To process compensation payments and invoices.

  • To comply with legal obligations and regulatory requirements.

  • To improve our services, website, and customer support.

  • To prevent fraud, abuse, or misuse of our services.

  • For marketing communications (only with your consent).

3. Legal Basis for Processing (GDPR)

We rely on the following legal grounds to process your personal data:

  • Contractual necessity: to fulfill our agreement with you (pursuing your claim).

  • Legal obligation: to comply with applicable laws and regulatory requirements.

  • Legitimate interests: to improve services, prevent fraud, and handle disputes.

  • Consent: where required for specific activities (e.g., marketing emails).

4. Sharing of Information

We do not sell your personal information. We may share your data with:

  • Airlines and travel providers: to submit and negotiate claims.

  • Legal representatives and contracted lawyers: to pursue claims through legal action.

  • Service providers: IT hosting, email, analytics, and payment processing companies.

  • Authorities and regulators: where required by law or enforcement agencies.

  • Group companies or partners: where necessary to deliver services.

All third parties are required to handle your data securely and only for the specified purpose.

5. International Transfers

Your personal data may be transferred outside of your home country, including to the United States and the European Union. We implement appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure your information is adequately protected.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Typically:

  • Claim-related documents: up to 6 years after claim closure.

  • Payment records: as required by financial and tax regulations.

  • Marketing data: until you withdraw consent or unsubscribe.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: request a copy of your personal data.

  • Correction: request correction of inaccurate or incomplete data.

  • Deletion: request erasure of your data (“right to be forgotten”).

  • Restriction: limit how we process your data.

  • Portability: receive your data in a machine-readable format.

  • Objection: opt out of certain types of processing (including marketing).

  • Withdraw consent: if processing is based on your consent.

To exercise these rights, contact us at: info@claimbeacon.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality.

  • Analyze traffic and usage trends.

  • Provide personalized content and ads (if applicable).

You can manage your cookie preferences through your browser settings.

9. Security

We implement industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute protection.

10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. If significant changes are made, we will notify you by email or prominent notice.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

📧 info@claimbeacon.com
📍 ClaimBeacon, 30 N Gould St, STE R, Sheridan, WY 82801

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